Clear information about how we handle your data.

Ernest Rentals provides static and digital billboard advertising services in Saint Lucia. In this policy, “Ernest Rentals”, “we”, “us” and “our” refer to the business operating this website and handling the personal information described below.

This policy applies to www.ernestrentals.com, including its billboard search, campaign-request, meeting and review features. It does not control the privacy practices of third-party websites you choose to visit.

Campaign requests

When you request a campaign, we may collect your name, company, email address, phone or WhatsApp number, selected billboard, campaign dates and package, campaign name and objective, artwork readiness, and any message you include. This becomes a lead in our customer-management system so our team can respond and plan the requested advertising service.

Meeting scheduling

When you schedule a meeting, we collect your name and email address, and may collect your company, phone number and meeting notes. We also record the meeting type, date, time and status. Your email address is added as an attendee to the Google Calendar event so the invitation and updates can be delivered to you.

Billboard reviews

If you submit a review, we collect your name, email address, rating and review text, plus your company and review title if you provide them. Reviews are moderated. If approved, your name, company, rating, title and review may be displayed publicly; your email address is not included in the public review data.

Direct communications

If you contact us by email, telephone or WhatsApp, we receive the contact details and message content you choose to provide. Those services may also process information under their own privacy terms.

Technical and security information

Our hosting and infrastructure providers may automatically process technical information such as your IP address, browser or device information, requested pages, timestamps, referring pages and error data in order to deliver and protect the site. For campaign submissions, meeting availability checks and meeting bookings, the site converts the requesting IP address into a one-way cryptographic fingerprint for rate limiting. It also uses a one-way fingerprint of a contact detail or email address to reduce spam and repeated submissions.

We use personal information to:

• respond to questions and campaign requests;
• confirm billboard availability, prepare proposals and manage advertising relationships;
• show available meeting times, create calendar events and send meeting invitations or updates;
• moderate and publish approved billboard reviews;
• operate, troubleshoot and secure the website, including preventing spam, abuse and duplicate bookings;
• maintain business, accounting and service records, and meet legal or regulatory obligations; and
• establish, exercise or defend legal claims and protect our customers, staff and business.

Depending on the circumstances, we process information because you asked us to take steps toward providing a service, because it is needed to perform an agreement, with your consent, to meet a legal obligation, or for legitimate operational and security interests that do not override your rights.

At the date shown above, the website code does not use Google Analytics, advertising pixels, behavioural analytics tools or other non-essential first-party tracking cookies. We do not use website activity to build advertising profiles.

The site does use normal network requests and server logs needed to load pages, search billboard availability, prevent abuse and diagnose errors. Billboard pages may load an embedded Google Map, and some website media is delivered from Supabase storage. When those resources load, the relevant provider receives technical request information and may use cookies or similar technologies under its own policies.

Links for Google Maps, WhatsApp, Facebook and LinkedIn take you to third-party services only when you use them. Their privacy and cookie practices are controlled by those companies, not Ernest Rentals. If we introduce non-essential analytics or advertising technologies in the future, we will update this policy and use consent controls where required.

We do not sell or rent personal information. We share information only when needed for the purposes in this policy, including with:

• Supabase, which provides database and media-storage infrastructure for website, lead, review and meeting information;
• Google Calendar, which is used to check free/busy availability and create the meeting event you request;
• our website host and infrastructure providers, which deliver the website and may process request, security and error logs;
• authorised Ernest Rentals staff and contractors who need the information to respond to you or provide the requested service;
• professional advisers, insurers, payment or business partners where necessary for a transaction or dispute; and
• public authorities or other parties when required by law, a lawful request, or to protect rights, safety and security.

Some providers may process information outside Saint Lucia or the wider Caribbean. When information is transferred internationally, we take reasonable steps to use providers and arrangements that protect it consistently with applicable law.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. The period depends on whether the information relates to an inquiry, active or completed campaign, meeting, published review, security event, accounting record, dispute or legal obligation.

Campaign and customer records may be kept while we manage the relationship and for a reasonable period afterward. Meeting records and calendar events may remain as business records. Approved reviews may remain public until removed or no longer relevant. Security fingerprints and logs are kept only as needed for abuse prevention, troubleshooting and system integrity. When information is no longer needed, we delete it, anonymise it or restrict its use, subject to backup and legal-record requirements.

We use reasonable administrative and technical safeguards suited to the nature of the information. The website routes sensitive campaign and meeting submissions through protected server endpoints, limits repeated requests, uses one-way fingerprints instead of retaining raw contact or IP values for rate-limit keys, and restricts operational records to authorised access.

No internet transmission or storage system is completely secure. Please avoid placing sensitive financial, medical, identity or other unnecessary confidential information in free-text message fields.

Subject to applicable law and any lawful exceptions, you may ask us to confirm whether we hold personal information about you and request access to, correction of or deletion of that information. You may also object to or ask us to restrict certain processing, withdraw consent where processing relies on consent, or ask a question about how your information is used.

To protect you, we may need to verify your identity before acting on a request. We may retain information that we are legally required to keep or that is needed to complete a service, resolve a dispute, prevent fraud or protect legal rights. You may also raise a concern with the relevant data-protection authority.

Ernest Rentals operates in Saint Lucia. This policy is intended to be read consistently with Saint Lucia's applicable privacy and data-protection requirements. Visitors from other places may have additional rights under the laws that apply to them.

The website and our advertising services are intended for businesses and adults. They are not directed to children under 18, and we do not knowingly collect personal information from children through the website. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.

We may update this policy when our website, service providers or legal obligations change. We will post the revised version on this page and update the date at the top. Material changes may be highlighted on the website or communicated directly when appropriate.

For a privacy question or request, contact Ernest Rentals and include enough detail for us to understand the request. Please do not send identity documents unless we ask for a specific form of verification.

You can also visit our contact page for our current contact options.